#SafeShipping#SecuredPayment#

Please review your order carefully, as unfortunately, it cannot be modified once submitted.

Can I cancel or modify my order before it ships? Can I update my address?

We begin processing your order on a real time basis upon receipt and our fulfillment center in South Korea starts to preparing your order immediately. So we are unable to make any changes to the order once it is processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order. Please review your order carefully, as unfortunately, it cannot be modified once submitted.

What countries do you ship to?

Orders placed on this site can be shipped to all MENA regions. Products from the menu of "Fast Delivery Item" are shipped from Dubai and others are shipped from partnered fulfillment center in Seoul, South Korea.

What are my payment options?

SLK Middle East accepts:

  • Visa

  • MasterCard

  • American Express

  • JCB

  • KCP

When you place an order on this site, we place an authorization hold on your payment method in an amount equal to your order total. Once your order ships, your payment is confirmed and the authorization hold is removed.

 

Why is there a pending charge on my card?

When you place an order on this site, we place an authorization hold on your payment method in an amount equal to your order total. Once your order ships, your payment is confirmed and the authorization hold is removed.

If your order is cancelled for any reason, we will promptly request that the financial institution remove the authorization hold. The length of time it takes your financial institution to remove the authorization hold is determined by their policy, over which SLK Middle East has no control. However, it is typically between 7 and 21 days. For more information on the length of time it takes for authorization holds to be removed for order cancellations, please contact your financial institution prior to placing your order.

If you use a debit card to make a purchase, your bank places a hold on these funds in anticipation of receiving the actual withdrawal from your deposit account. We do not process the actual charge to your debit card until your order is shipped. However, we will request another authorization from your bank to verify that the funds remain available if there is a delay to our shipping date.

 

Duties and Taxes

On this website, customers pays product prices prices and any and all duties, customs clearance fees and local taxes.

Will I be charged additional taxes or fees upon delivery?

There will be no additional costs due upon delivery, and we will never charge you more than the order total presented at checkout. However, please note that the issuing bank for your credit card may impose surcharges on cross-border transactions, over which SLK Middle East has no control. For more information on whether your bank assesses surcharges on cross-border transactions, please contact your bank prior to placing your order.

How do I use a promotion code?

To use a promotion code, please enter the code on the Shopping Bag page when checking out on this site. Promotion codes are not case-sensitive. If a promotion code cannot be applied, it is possible that (1) the promotion code offer has requirements that have not been met, (2) certain items in your order are not eligible for the promotion, or (3) the promotion code has expired. 

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