Shipping & Delivery

Thank you for visiting We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat. SLK Middle East, FZ-LLC provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of and thereby bypass this agreement, your use of this site still binds you to the terms. Since may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
Legal Information

This website is expressly owned and operated by SLK Middle East, FZ-LLC. Unless otherwise noted, all design and content featured on - including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by SLK Middle East, FZ-LLC. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of SLK Middle East, FZ-LLC. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from


You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.


Return & Refund

Items purchsed on can be returned within 15 days of receipt of shipment if the original package of the item is not opened.    

SLK Middle East carries out Return Service on behlaf of International Suppliers - manufacturers, brands, and authorized distributors who contracted with SLK Middle East to sell on Once the item is received SLK Return Center, it takes 2-3 business days for the refund to be processed and 5-7 business days for the refund amount to show up in your account. Note: After the courier has received your item, it can take up to 1 week for us to receive and process your return.

After the courier has received your item, it can take up to 1 week for us to receive and process your return. Once the return is processed it may take additional few days for the refund to show up depending on the payment method you choose - SLK credit or cash refund to your account. 

You can check the payment method that was refunded and the status of your refund in Your Orders. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, contact us at for further assistance. If your refund does show as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

To see how long it takes for you to receive your refund, please see the table below:

                                                               Payment Method                           Refund Method                           Refund Time (Once Refund Is Processed)


                                                               Credit Card/Debit Card              Credit Card/Debit Card                                   5-7 Business days

                                                               Credit Card                                  SLK store credit                                                2   Business day

                                                               Cash on Delivery                           Bank Account                                                5-7 Business days

                                                               Cash on Delivery                         SLK Ctore Credit                                              2  Business day


Exmaple: If you check out at with credit card payment and notifiy us at to receive SLK credit sotre as a refund, SLK Middle East confirms your refund, you will get SLK credit in a promo coupon in 2 business days from the date of confirmation.    

Refund Without Return

Amazon may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified by a Customer Service Associate. For more information, go to the Conditions of Use.

Partial Refunds or Restocking Fees

If You ReturnYou'll Receive

Items in original condition past the return window*80% of the item's price

CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)50% of the item's price

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon or seller errorUp to 50% of the item's price

Open software or video games for reasons not due to an Amazon or seller error0% of the item's price

*For most items the return window is 15 days from delivery date. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

Note: Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

To view the seller's return policy, once you've ordered, you can select your order in the Online Returns Center. Then click the seller profile link in the relevant order. This will take you to an At a Glance page about that Seller. From there, you can read more about the Seller's return policy by clicking on the link below the Returns and Refunds Policy heading towards the bottom right of the page. If not specified in the Seller's Returns and Refunds policy, the order will default to a 15 days return policy.

Marketplace sellers must either provide a return address within the United Arab Emirates, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee Refund request to seek help with your return.


Customer's Right

SLK Middle East is a participant in the Digital Protection initiative, dedicated to protecting your consumer rights and addressing your concerns. For more information about consumer rights, visit 


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